QWhat is your Minimum Order Quantity (MOQ)?

Our MOQ is 1 unit. Whether you are an individual customer purchasing for private practice or home treatment, a medspa owner, or a large distributor, we treat every order with factory-direct care. Every single machine we ship is a 100% brand-new, commercial-grade unit ready for immediate use. Volume discounts are also available for bulk orders.

QHow do I place an order and make payment?

Because each device involves specific voltage requirements, regional plug standards, and tailored logistics options, all orders are processed directly through our sales specialists via an official Proforma Invoice (PI). We accept bank wire transfers (T/T) and secure business payment methods. Simply contact us via live chat, WhatsApp, or email to get a personalized quote.

QCan I customize my brand logo, chassis colors, or software?

QHow long does production and dispatch take?

Standard machine configurations are assembled, calibrated, and dispatched within 3–7 business days following payment confirmation. Custom OEM/ODM orders follow an agreed manufacturing schedule.

QHow do you inspect product quality before shipment?

Every device undergoes strict quality control protocols, including a mandatory 48–72 hour aging burn-in test, electrical safety checks, optical energy calibration, and cooling system stress tests. We provide comprehensive pre-shipment photos and HD testing videos for your final sign-off.

QWhat international shipping options are available?

QHow are customs clearance and local duties handled?

Shipments are primarily handled under DDU (Delivered Duty Unpaid) terms unless specifically arranged otherwise. We provide full official export documentation (commercial invoices, packing lists, CE declarations) to facilitate swift customs processing. Destination import taxes and customs fees are handled by the buyer according to regional regulations.

QWhat is the warranty coverage?

We offer a 12-month full factory warranty on the main console, with flexible extended warranty plans available. During the warranty period, free replacement parts are dispatched immediately for any non-human defects.

QWhat after-sales support do you provide after warranty expiration?

We provide lifetime technical assistance. All replacement modular components, laser lamps, optical filters, and consumables remain available directly from our factory at base manufacturing cost.

QHow will we learn to operate the equipment?

Each system includes comprehensive manuals, operational parameters, and HD video tutorials. Furthermore, our application specialists offer 1-on-1 online video guidance to ensure safe and effective use.

QWill this equipment work with our country's power supply?

Yes, our systems are engineered for worldwide voltage compatibility (110V 60Hz or 220V–240V 50Hz) and ship with regional power cables (US, EU, UK, AU standards).