Terms of service

Dear Customer, Welcome to the TGR Store! To ensure you have a pleasant shopping experience, please take a few minutes to read the following notes:

Order notes:
This machine supports different plug types and standard global voltages. Just leave a note about what you need when placing your order.
We also do custom requests! We can change the system language, add your logo, use a different chassis color, or include extra replaceable handles. Feel free to ask the seller for more details.

Q1. What is the warranty period?
A1: We offer a 12-month warranty on the main unit and offer flexible extended warranty policies. Please consult our team for details.

Q2. What is your delivery time?
A2: Except for OEM customized orders, standard order we will ship within 3-7 business days after your payment.

Q3: What shipping methods do you offer?
A3: We offer various shipping methods, including international express, air freight, sea freight, land freight, and combined multimodal transport. Goods are primarily shipped on a DDU (Delivered Duty Unpaid) basis. Delivery time depends on your chosen shipping method and delivery address. Generally: express and air freight take 7-14 days, dedicated line or land freight takes 35-60 days, and sea freight takes 45-75 days. Sea freight is particularly susceptible to changes in shipping schedules, so please be patient.

Q4. How are import taxes and fees calculated?
A4: Product prices or shipping costs do not include import duties, taxes, and other charges. These costs are borne by the buyer.
Please consult your country's customs authorities before purchasing to determine these additional charges.

Q5: What is the return process?
A5: For all goods delivered via DDU (Delivered Duty Unpaid), if returned due to customs clearance failure at the destination, the buyer is responsible for round-trip shipping costs, i.e., the return shipping cost from your country to China, plus all taxes and fees, plus the original shipping cost and taxes from China to the destination. Please ensure the seller receives the returned goods. We will inspect the goods for damage upon receipt and refund the remaining amount after confirming the goods are intact. Any additional costs incurred during the return process need to be negotiated.

Q6: Does this product have professional quality assurance certifications?
A6: Yes, it has CE, RoHS,FCC, and other certifications.

Q7: Can I have my logo printed on the casing or the screen?
A7: Yes, we provide professional OEM/ODM services according to your needs, including customized packaging, custom labels, and free silkscreen logo printing.

Q8: What if I don't know how to use it?
A8: We provide operation videos and user manuals for your reference, and offer 24-hour online support.

Q9: What if there are quality problems during the warranty period?
A9: For quality problems caused by non-human damage during the warranty period, we will provide necessary parts free of charge. For operational problems, we will provide detailed operation and technical guidance. Please feel free to contact us via email, phone, WhatsApp, or WeChat, and we will reply immediately.